Applying customer checks to invoices
To ensure that a check received from an ARBI customer is applied to an invoice, you should complete a ARR cashier deposit and hand deliver the payment to the Cashiers Office in 325 Jesse Hall.
Applying credit card information received via phone call, fax, or letter
Please let your customers know immediately that we will no longer be able to process their credit card to pay their invoice as Commerce bank is no longer accepting credit card payments due to PCI requirements. We apologize for any inconvenience this causes. As always, the best method of payment is for the customer to mail their payment to the lock box along with their invoice stub for accurate and safe processing.
Requesting that a wire be claimed for an invoice
If a wire payment that belongs to one of your invoices has not been claimed for your invoice, contact Accounting Services. Please provide the amount of the wire, amount of the invoice (if different from the amount of the wire), date wire payment was received and the invoice number.